FAQs

Order Processing & Shipping Information

At Valtex, we’re dedicated to getting your order to you smoothly and on time. Here’s what you can expect:

🕒 Processing Time

Please allow 3–5 business days for processing and production before your order ships.

🚚 Shipping Times

United States:
Orders are shipped via USPS or FedEx, with estimated delivery in 15–20 business days.

International:
Estimated delivery is 15–30 business days, depending on your location and the nearest fulfillment center.

⏳ Please note: Shipping delays can occur due to weather, customs, seasonal demand, or global disruptions. We appreciate your patience.

🔍 Order Tracking

Once your order ships, you'll receive an email with tracking details. You can also check your order status anytime on our Track Your Order page.

❌ Cancellations & Address Changes

  • To cancel your order, email us within 24 hours of placing it at Valtex@gmail.com with the subject line: "CANCEL MY ORDER".

  • Need to update your shipping address? Please notify us within 24 hours—changes cannot be made once the order has shipped.

🚪 Delivery Attempts

Most carriers will attempt delivery twice before returning the package to us.

💥 Damaged Items

If your order arrives damaged, email Valtexshop@gmail.com with your order number and a photo of the item. We’ll replace it at no extra cost.

🤝 Need Help?

We’re here for you! Reach out anytime at Valtexshop@gmail.com. Our team typically responds within 24 hours.